Shipping policy

Shipping Policy

Last updated: [DATE]

At Vastra Global Studio, every piece is packed with care and shipped to your door wherever you are. This policy explains how and when your order reaches you.

Order Processing

Orders are processed within [1–2] business days of being placed. Orders placed on weekends or public holidays are processed the next business day. You'll receive a confirmation email as soon as your order is on its way.

Shipping Charges

Free shipping on all orders above AED 199.
Orders below AED 199 are charged a flat shipping fee of AED [XX], calculated at checkout.
Any applicable charges are always shown clearly before you pay.

Delivery Times

Once dispatched, estimated delivery times are:

Domestic orders: [3–5] business days
International orders: [7–14] business days

Delivery timelines vary by destination. These are estimates and not guaranteed delivery dates, as transit times can be affected by the courier, customs, and local conditions.

Order Tracking

As soon as your order ships, we'll email you a tracking number so you can follow your parcel door to door. You can also track your order any time on our Track Order page.

Worldwide Shipping

We ship internationally to most destinations. If your country isn't available at checkout, please reach out — we'll do our best to arrange delivery for you.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, or customs fees levied by the destination country. These charges are determined by local authorities and are the responsibility of the customer. Vastra Global Studio has no control over these costs and cannot predict their amount.

Delays

While we work to dispatch every order promptly, occasional delays can occur due to high demand, courier disruptions, or customs processing. If your order is significantly delayed, we'll keep you informed every step of the way.

Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout. We're unable to redirect a parcel once it has been dispatched, and orders returned due to an incorrect address may incur a re-delivery charge.

Lost or Damaged Parcels

Every order is packed carefully to arrive in perfect condition. In the rare event your parcel arrives damaged or goes missing in transit, contact us within [48 hours] of delivery (or the expected delivery date) and we'll make it right.